A new standard in guest service
Nowadays, convenience and accessibility are key factors when choosing a place to stay.
Hostel Diament in Ruda Śląska is aware that our guests are looking for more than just a comfortable room.
That is why we have introduced an innovative service standard that gives our customers full control over their stay.
Traditional hotels often require a physical presence at the reception when checking in, and guests have to wait in line to collect the keys to their room.
At Hostel Diament, we have created a new concept – the “Code rooms without reception“.
It’s a solution that allows our customers to enjoy freedom and convenience from the start.
Booking is simple and intuitive.
Our guests can book online via our website.
All you need to do is select a convenient date and specify the length of your stay.
Within minutes of making a booking, the customer receives a confirmation and a link to our customer panel.
A key element of our new service standard is flexibility.
Our guests choose the time they wish to arrive at the hotel and we provide them with their room number and a unique access code.
This code allows seamless entry into the suite.
Magnetic cards? We no longer need them.
Everything is available online, making the check-in process much simpler.
However, if one prefers the traditional way of picking up the key, our reception is open from 8am to 8pm.
Accommodation standards per code
Service standards are then identical to other hotels. But what if you arrive after 8pm?
No problem! Until 10pm, our system is running at full capacity.
After that hour, just call 603-20-20-20 and there will always be someone to provide you with a suite with an access code.
Although our system is not yet fully automated, we are working to make the process even more convenient.
Our vision is to automatically assign a room number and access code to the customer who has booked and paid for their stay, providing an even higher level of convenience.
In summary, the “Code rooms without reception” at Hostel Diament in Ruda Śląska is a new standard of guest service that emphasises convenience, freedom and accessibility.
It is now up to guests to decide when and how they want to start their stay, without having to wait at the reception desk.
This is the future of hotel service, which is available with us today.
We look forward to welcoming you at Hostel Diament, where modernity meets tradition and convenience is at your fingertips.
Case study: Mr. Pawel and the experience with the ‘Room on code without reception’ at Hostel Diament in Ruda Śląska
Mr Paweł, a business traveller, had the opportunity to use the ‘Rooms on code without reception’ service at Hostel Diament in Ruda Śląska.
His experience is an excellent example of a modern hotel service that combines convenience, flexibility and innovation.
Mr Paweł has been using various hotels for a long time during his business trips.
He always pays attention to the convenience and speed of the check-in process and the available infrastructure of the hotel.
Choice of “Code room without reception” at Hostel Diament
During his recent visit to Ruda Śląska, Mr Paweł decided on Hostel Diament, attracted by the innovative approach to guest service. After booking through the hotel’s website, he received a booking confirmation and a link to the customer panel.
Check-in process:
On arrival day, Mr Paul received an email asking him to choose a check-in time.
He chose a convenient time, and a few minutes before that he received another email with his room number and unique access code. He did not even need to visit the reception.
Convenience and flexibility: Thanks to this solution, Mr Paul was able to arrive at any time and immediately enter his room.
He did not waste time waiting in line or going through the formalities of checking in.
This gave him a sense of complete freedom and control over his stay.
Additional flexibility: During his stay, Mr Paul wanted to extend his stay by another night.
The hostel staff came to his aid and provided him with a new room access code without having to visit the reception.
Mr Pavel’s experience of the “Code-free rooms without reception” at Hostel Diament in Ruda Śląska was hassle-free and extremely comfortable.
This is an excellent example of modern hotel service that meets the expectations of discerning guests.
Thanks to this solution, travelling has become more flexible, comfortable and customised.
Mr Paweł will certainly recommend this place to his friends and will return there during his future business trips.
Rooms on code without reception in Ruda Śląska” is an innovative approach to guest service at Hostel Diament.
This modern service standard offers customers convenience, flexibility and innovation.
The booking process takes place online via the hostel’s website and, once booked, guests are given a unique access code that allows them to enter their flat without visiting reception.
In addition, guests can choose a convenient check-in time, making the process even more personalised.
For those who still prefer the traditional check-in, the reception is available from 8am to 8pm.
After 8pm and until 10pm, you can use the access code, and after 10pm, contact the hostel staff on 603-20-20-20.
Hostel Diament is working to automate the check-in process and strives to provide even greater comfort for its guests.
This innovative approach to hotel service allows travellers to enjoy freedom and control over their stay, while guaranteeing security and convenience.
The most frequently asked questions about flats in Ruda Śląska
What are “Rooms on code without reception” in Ruda Śląska?
“Code rooms without a reception” is an innovative approach to hotel guest services that allows customers to book, check in and access their room using a unique access code, without having to visit the reception.
How do I book a room in Hotel Diament in Ruda Śląska?
You can book online by visiting our website and using our booking system. Once you have made your booking, you will receive a confirmation and a link to your customer panel.
How does the check-in process work in “Code rooms without a reception desk”?
After booking online, you will receive an email asking you to choose a check-in time. You choose a convenient time, and a few minutes before, you will receive an email with your room number and a unique access code. It is this code that will allow you to enter your flat.
Am I obliged to collect my room key in person?
No, you are not obliged to. Our system allows you to check in remotely and access your room using an access code. You do not need to visit the reception unless you prefer traditional check-in.
By what time can I check in without visiting reception?
As standard, you can choose your check-in time between 8am and 8pm. After 8pm, you can still use our system, but you will need a special access code, which you can obtain by calling 603-20-20-20. After 10pm, availability may be limited, so we recommend planning ahead.
Is the online registration process secure?
Yes, the online check-in process is secure. Each access code is unique and only works for a limited time, ensuring your privacy and security is protected.
Can I extend my stay once I have registered?
Yes, this is possible. If you decide to extend your stay, the hotel staff will provide you with a new room access code so that you can stay longer.
Are there plans to automate the check-in process in the future?
Yes, we are working on automating the check-in process to make it even easier for guests to use our services. Our future is to allow customers to automatically receive their room number and access code once they have booked and paid for their stay.
Are “Code rooms without reception” only available in Ruda Śląska?
Currently, our ‘Rooms on code without reception’ service is available in Ruda Śląska, but we plan to extend it to other locations in the future.
Can I contact the hotel staff if I have questions or need assistance?
Of course! Our staff is available on +48 603-20-20-20 to assist you and answer any questions 24 hours a day.
Hostel Diament
ul. Czarnoleśna 39
41-709 Ruda Śląska